The questions
everyone asks.
Straight answers.

Your first visit is a 45-minute assessment — properly longer than the 30-minute industry standard, and the difference shows in outcomes. Here's how it runs:

• Your story (15 min): We sit down and listen properly. How it happened, what makes it worse, what you want to get back to. Whether that's the Melbourne Marathon or just carrying groceries without wincing.
• Physical assessment (20 min): Strength, range of motion, movement patterns, and specific tests relevant to your condition.
• Diagnosis and first treatment (10 min): We explain what we found in plain language — no jargon — and begin hands-on treatment in this very session.

Within 48 hours you'll receive an email with your diagnosis, a week-by-week recovery timeline, and video exercises. You'll know exactly where you stand.

The short version: longer sessions, same physio every time, treatment that actually starts in session one, and a space that doesn't feel like a hospital corridor.

The longer version: most clinics give you 30 minutes and rotate you through whoever's available. We book 45-minute initial assessments, you see the same practitioner every time, and the waiting room has reclaimed timber and good music rather than plastic chairs and daytime TV. The gym has squat racks, kettlebells, and VALD testing equipment that used to be exclusive to elite clubs. We've been doing this since 2013.

Read more about the clinic →

Wear something loose and comfortable that gives access to the area we're treating — shorts or leggings for lower limb and back issues, singlet or loose tee for shoulder and neck. Bring:

• Any scans, imaging reports, or referral letters you have
• Sports shoes if you have a lower limb or back issue
• Private health card for on-the-spot HICAPS claiming
• TAC, WorkCover, or DVA card if applicable

Yes. WhatsApp us on +61 430 436 531 and the first available physio will call you back. Or call 03 9100 3798 or email info@evolutio.com.au. We're happy to talk through what's going on before you commit to booking.

We get this a lot. It usually comes down to one of three things: the treatment wasn't specific enough to your body or sport, the sessions were too short to get to the root of it, or the real cause was never identified — only the symptoms were managed.

For cases like this, our Second Opinion session (75 minutes, $300) is worth considering. We review your full history, all your imaging, and every treatment you've had, then give you an independent assessment and a clear plan. No attachment to what anyone else has said.

Yes — the booking system is live 24/7. Choose your practitioner, appointment type, and time. Same-day spots are often available for urgent cases; evenings and Saturdays tend to book out 3–4 weeks ahead.

• Monday – Thursday: 8:00am – 7:30pm
• Friday: 8:00am – 6:00pm
• Saturday: 8:00am – 1:00pm
• Sunday: Closed

We ask for 24 hours' notice to cancel or reschedule — it lets us offer the slot to someone who needs it. Late cancellations and no-shows may incur a fee. Full details at our cancellation policy page.

Depends on the injury, how long you've had it, your goals, and how consistently you do your home exercises. We give you a clear timeline after your initial assessment and update it as you progress. We won't keep you coming in beyond what's necessary.

Roughly: acute injuries often clear in 4–8 sessions. Chronic or post-surgical cases usually need 8–16+. ACL reconstruction is 10–12 months.

Yes — you can email your physio with questions about your exercises at any point. Members also have direct WhatsApp access during business hours. For anything that needs a proper look, book a follow-up.

Yes. We're an approved TAC physiotherapy provider. A claim number is required when you book. We bill TAC directly; you pay the gap after your session.

• Initial appointment gap: $86.13
• Follow-up gap: $47.29

To get started, email info@evolutio.com.au — we'll sort the booking from there.

• Your TAC claim number
• Your case manager's contact details
• Any medical reports or referrals related to your accident
• Photo ID

• Whiplash and neck injuries
• Back and spinal injuries
• Shoulder, arm, hip, and leg injuries
• Soft tissue injuries and joint stiffness
• Chronic pain from transport accidents
• Post-surgical rehabilitation
• Headaches related to the accident

Get in touch and we'll talk through your options. In some cases we can start treatment and sort billing once the claim is approved. Early treatment tends to produce significantly better outcomes — we'd rather work around the admin than have you waiting.

Yes. We're an approved WorkSafe Victoria provider. Because our sessions run longer than the WorkSafe schedule, gap fees apply:

• Initial consultation gap: $41.76
• Follow-up gap: $48.40

Bring your claim number and case manager's details to your first appointment.

• Back and spinal injuries from lifting, bending, or sustained postures
• Repetitive strain injuries (RSI) from computer work or repetitive tasks
• Shoulder and neck injuries from overhead work or poor ergonomics
• Manual handling injuries, slips, trips, and falls
• Occupational overuse syndrome
• Post-surgical rehabilitation from workplace surgery
• Chronic pain from workplace incidents

Yes. We work with your case manager, employer, and treating doctors to build a practical return-to-work plan. We can assess your functional capacity, recommend modifications, and set up a graduated return program that keeps everyone on the same page.

• Gold card holders: Fully bulk billed. No out-of-pocket cost for any condition. No referral required.
• White card holders: Covered for accepted service-related conditions. GP referral may be required.

Email info@evolutio.com.au or book online. We typically have DVA appointments available within 24–48 hours; urgent cases are often seen the same day. See also: DVA Health Cards and our DVA services page.

• Back pain from pack carriage and equipment-related injuries
• PTSD-related physical symptoms — chronic muscle tension, postural issues, hypervigilance
• Combat and deployment injuries including chronic pain and mobility issues
• Civilian transition support and return-to-work rehabilitation

• Your DVA health card (gold or white)
• Photo ID
• Current medication list
• Any recent medical reports or scans

We handle all DVA claiming and documentation.

Yes. With a valid EPC (Enhanced Primary Care) or Chronic Disease Management referral from your GP, you can access up to 5 Medicare-subsidised physiotherapy sessions per calendar year.

How the claiming works: you pay the full session fee on the day, then claim approximately $60 back per session yourself using the Medicare Easyclaim app and the invoice we give you. We don't process EPC claims at the terminal — you self-claim after each appointment.

To book, call 03 9100 3798 or WhatsApp +61 430 436 531.

• Chronic back and neck pain
• Arthritis and joint conditions
• Diabetes-related mobility issues
• Post-stroke rehabilitation
• Osteoporosis and falls prevention
• Chronic fatigue and fibromyalgia
• Balance and mobility issues in older adults
• Heart disease and COPD exercise programs

You can continue at standard private rates, use your private health insurance for ongoing sessions, or ask your GP about a new EPC plan in the following calendar year.

Yes — tech neck and lower back pain from sustained sitting are among our most common presentations. We'll assess your setup, give you exercises you can actually do at work, and build a treatment plan around your schedule. We also do workstation assessments for home and office environments if the setup itself is the problem.

Computer RSI — carpal tunnel, mouse elbow, forearm tension — is very common and very treatable. Manual therapy, specific strengthening, setup changes, and some education about how you're working usually sorts it within 6–12 weeks.

Yes. Work stress often lands physically — muscle tension, tension headaches, jaw clenching, disrupted sleep. We treat the physical components through manual therapy and teach you strategies to manage stress-related tension and improve your resilience.

We'll set you up with travel-friendly exercises, practical tips for long-haul flights and hotel gym limitations, and virtual check-ins when you can't get in. We can also schedule sessions around your travel calendar so you're not starting from scratch every time you're back in Melbourne.

Most people notice something shifting within the first 3–5 sessions. If nothing's improving after 4–5, we reassess — we're not going to keep doing the same thing and hope for a different result.

• 1–2 sessions: Acute strains, recent sports injuries, tension-related neck pain often feel different quickly
• 4–6 weeks: Desk injuries, running injuries, cycling issues, minor surgical recovery
• 2–6 months: Chronic pain, post-surgical rehab, complex biomechanical presentations

• Acute back pain: 2–4 weeks for significant improvement
• Chronic lower back pain: 6–12 weeks
• Whiplash: 6–12 weeks
• Ankle sprain: 2–6 weeks depending on severity
• Runner's knee / IT band: 6–12 weeks
• Tennis elbow: 8–16 weeks
• Shoulder impingement: 6–12 weeks
• Carpal tunnel / RSI: 8–12 weeks
• ACL reconstruction: 10–12 months to return to sport

Your physio will give you a specific timeline at your initial assessment — these are averages, not guarantees.

Normal and expected in the first few sessions. Your body is adapting to new movement patterns, muscles that haven't been loaded properly may ache, and we're often correcting compensatory habits that have built up over time. Post-session soreness typically settles within 24–48 hours and usually means things are moving in the right direction.

Very. People who do their home exercises consistently recover 2–3 times faster than those who don't — that's not us being dramatic, it's just how tissue adaptation works. We'll email you a program with video links within 48 hours of each session so there's no guessing what you should be doing.

Not here. Manual therapy — massage, joint mobilisation, dry needling — is part of what we do, but we put equal weight on active rehabilitation. We prescribe exercises with purpose, explain why each one matters, and build progressive programming to restore strength and function that lasts beyond the clinic.

The gym has squat racks, kettlebells, VALD testing equipment, and assault bikes — all integrated into treatment, not just used for show.

We recommend it — continuity is a big part of why our approach works. Your physio knows your history, your body, your goals, and what's shifted from session to session. That said, if you'd rather see someone else, just say so and we'll sort it. No awkwardness.

Yes. We treat everyone from people returning to walking the dog without pain to elite athletes. Daily activities, work injuries, general wear and tear — the quality and care you receive doesn't change based on how much you lift or how fast you run.

It's one of our main goals. We focus on movement patterns, load management, and building the strength and awareness that makes injuries less likely to happen again. The time spent getting it right now saves a lot of time dealing with the same problem again in six months.

It's what we do all day, every day. Our team has worked with park runners, AFL players, elite cyclists, CrossFit competitors, Olympic weightlifters, and international athletes. We're not a general clinic trying to be all things to all people. If you're active and something hurts, that's our lane. The team includes a former AFL AFLW Rehab Lead and physios who have spent 10+ years exclusively in sports injury.

Yes — load management, gait analysis, and injury prevention for runners building towards the Melbourne Marathon or similar is exactly what we're set up for. See our running physio page and our partner site HomeRun Melbourne for more.

Since 2013. We understand Olympic lifting mechanics, gymnastics movements, and how WODs are structured — so when something goes wrong, we can modify your training sensibly while you recover rather than just telling you to stop. Community partners of CrossFit Hawthorn East and CrossFit CBD. CrossFit physio page →

Yes. ACL rehabilitation is a core speciality. Evidence-based protocols, VALD strength testing throughout every phase, and a clear return-to-sport process. Read our complete ACL recovery guide →

Cycling is a flagship speciality. We treat cycling-related injuries — knee pain, lower back, saddle discomfort, shoulder tension — and work with our partner Ciclo Melbourne for comprehensive bike fitting.

11/3 Bromham Place, Richmond VIC 3121 — in the converted warehouse precinct off Bridge Road. Richmond Station is 8 minutes walk.

Roughly: 15 min from Melbourne CBD · 10 min from South Yarra · 8 min from Collingwood · 12 min from Hawthorn.

Three dedicated client parks directly in front of the clinic. If those are taken, there's street parking on Bromham Place and the surrounding streets. We also have indoor bike storage. If you walk, ride, or take public transport, ask us about the green card — it earns you a free session after 10 visits on clean energy.

• 80m² rehab gym — squat racks, kettlebells, assault bikes, resistance bands
• VALD testing equipment — objective strength and movement data, not guesswork
• Private treatment rooms for hands-on work
• Waiting area — reclaimed timber, plants, good music, and coffee
• Changing facilities if you're coming from or heading to work
• Indoor bike storage

Yes — workstation ergonomic assessments, lunch-and-learn sessions, corporate wellness programs, and on-site consultations. Email info@evolutio.com.au and we'll talk through what makes sense for your team.