Policies
Privacy Policy
Your privacy matters to us, especially because, as a healthcare provider, we handle some of the most personal information there is. This explains what we collect, why, and how we look after it, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Last updated: August 2026 · Applies to Evolutio Sports Physio Richmond, operated by Evolutio Pty Ltd (ABN 52 163 592 907), 11/3 Bromham Place, Richmond VIC 3121
01
What information we collect
PersonalName, DOB, address, phone, email, emergency contact
HealthMedical history, injuries, treatment notes, referrals, claim numbers
PaymentBilling details and payment history
WebsitePages visited, general location, form submissions
Health information is a special category of "sensitive information" under the Privacy Act, and we treat it accordingly.
02
How we collect it
Mostly direct from you: bookings, new patient forms, conversations with our team, or via phone, email, and WhatsApp. Sometimes from others with your consent or where clinically necessary, such as a referring GP, specialist, Medicare, DVA, WorkSafe, TAC, NDIS, or your private health fund. Our website also collects limited technical data automatically (see section 8).
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Why we collect and use it
- Assess, diagnose, and treat your condition, and provide ongoing care
- Book, manage, and remind you of appointments
- Process payments, invoices, and claims (Medicare, private health, DVA, WorkSafe, TAC, NDIS)
- Coordinate care with other health professionals involved in your treatment
- Meet legal, clinical record-keeping, and AHPRA obligations
- With your consent, send clinic updates or health tips
We won't use your health information for marketing without your specific consent, and you can opt out of marketing at any time.
04
Who we may share it with
Only where necessary for your care, required by law, or with your consent: other treating practitioners, Medicare/DVA/WorkSafe/TAC/NDIS, your private health fund, our practice management and payment software providers (under confidentiality obligations), or regulatory bodies like AHPRA. We do not sell your information or share it for third parties' own marketing.
Detailed clinical notes, such as full treatment records or assessment findings, are only shared with a third party (including a private health fund) with your specific written consent. You can withdraw this consent at any time, and doing so won't affect your ability to receive treatment from us.
05
Storage overseas
Some platforms we use for bookings, records, or hosting (e.g. Acuity Scheduling, Squarespace) may store data on servers outside Australia. We take reasonable steps to ensure these providers handle information consistently with the Australian Privacy Principles.
06
How we protect your information
We store clinical records in secure, access-controlled systems and take reasonable technical and administrative steps against loss, misuse, or unauthorised access. Access is limited to staff who need it to provide your care or run the practice.
07
Access and correction
You can request access to, or correction of, the personal and health information we hold about you by contacting us below. We may need to verify your identity, and may charge a reasonable fee to cover the cost of providing copies, in line with Victorian health records legislation.
08
Cookies and website analytics
Our website uses cookies and analytics tools (such as Google Analytics) to understand how visitors use the site. These may collect your IP address, browser type, and pages viewed. You can disable cookies in your browser settings.
09
Complaints
Contact us first so we can try to resolve it directly. If unsatisfied, you can contact:
OAIC: oaic.gov.au, 1300 363 992
Health Complaints Commissioner (Vic): hcc.vic.gov.au, 1300 582 113
Complaints about a treating practitioner's conduct (rather than how we've handled your information) can also be raised with:
AHPRA: ahpra.gov.au, 1300 419 495
Australian Physiotherapy Association (APA): australian.physio
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Changes to this policy
We may update this policy from time to time. The current version is always available on this page.
Questions about your information?
info@evolutio.com.au · 03 9100 3798
