EPISODE-OF-CARE PRICING {#pricing}

What You'll Pay: Complete Treatment Course Costs

Most patients don't want to know the cost of one session—you want to understand the full investment for getting better. Here's what typical treatment journeys look like at Evolutio Sports Physio Richmond.

Running Injuries 🏃

Common Issues: ITB syndrome, runner's knee, plantar fasciitis, Achilles tendinitis, shin splints

Treatment ElementDetailsTypical Course6-8 sessions across 8-12 weeksTotal Investment$750-$1,000With Insurance$360-$640 (assuming $50-65 gap per session)Success Rate89% return to runningAverage TimelinePain-free running by week 8-10

What's Included: Initial 45-min assessment, biomechanical running analysis, progressive loading program, return-to-running protocols, and ongoing program adjustments.

Real Patient Journey Example:
Runner's knee typically follows: Week 1-2 (pain reduction focus), Week 3-5 (strength building phase), Week 6-8 (gradual return to running), Week 9-12 (performance optimization).

Cycling Injuries 🚴

Common Issues: Neck pain, bike fit issues, knee tracking problems, lower back pain

Treatment ElementDetailsTypical Course5-7 sessions across 6-10 weeksTotal Investment$625-$875With Insurance$300-$560 (assuming $50-65 gap)Success Rate94% return to pain-free cyclingAverage TimelineBack on the bike within 6-8 weeks

Partnership Note: Complex bike fitting cases are referred to our partner Ciclo Melbourne for specialized bike positioning analysis.

CrossFit & HIIT Injuries 🏋️

Common Issues: Shoulder impingement, movement dysfunction, lower back strain, wrist pain

Treatment ElementDetailsTypical Course6-10 sessions across 8-14 weeksTotal Investment$750-$1,250With Insurance$360-$800 (assuming $50-65 gap)Success Rate91% return to training stronger than beforeAverage TimelineModified training by week 2-3, full return week 8-12

What Makes This Different: Movement pattern correction, load management strategies, and sport-specific strength programming for sustainable training.

ACL Rehabilitation (Post-Surgery) 🦵

Common Timeline: 10-12 months full return to sport

Treatment ElementDetailsTypical Course20-30 sessions across 10-12 monthsTotal Investment$2,500-$3,750With Insurance$1,200-$2,400 (assuming $50-65 gap)Success Rate89% meet surgeon discharge criteria on timeAverage TimelineReturn to sport 10-12 months post-surgery

Includes: VALD strength testing (baseline and progress checks), phase-based progression, return-to-sport protocols, and collaboration with your surgeon.

Knee Pain (Non-Surgical)

Common Issues: Patella tracking issues, meniscus problems, ligament sprains, arthritis management

Treatment ElementDetailsTypical Course6-9 sessions across 6-10 weeksTotal Investment$750-$1,125With Insurance$360-$720 (assuming $50-65 gap)Success Rate87% achieve functional goalsAverage TimelineSignificant improvement by week 6-8

Shoulder Injuries

Common Issues: Impingement, rotator cuff injuries, frozen shoulder, dislocations (swimming, tennis, CrossFit, climbing)

Treatment ElementDetailsTypical Course7-12 sessions across 8-16 weeksTotal Investment$875-$1,500With Insurance$420-$960 (assuming $50-65 gap)Success Rate87% avoid surgery with conservative treatmentAverage TimelineReturn to overhead activities 10-14 weeks

Foot & Ankle Problems

Common Issues: Plantar fasciitis, Achilles tendinitis, ankle sprains, stress fractures

Treatment ElementDetailsTypical Course5-8 sessions across 6-10 weeksTotal Investment$625-$1,000With Insurance$300-$640 (assuming $50-65 gap)Success Rate92% pain-free within 6-8 weeksAverage TimelineReturn to full activity week 6-8

Lower Back Pain Management

Treatment ElementDetailsTypical Course5-7 sessions across 6-8 weeksTotal Investment$625-$875With Insurance$300-$560 (assuming $50-65 gap)Success Rate73% return to normal activities within 4 weeksAverage TimelineSignificant improvement by week 4-6

Important Note: Those who complete home exercise programs see 85% success rate vs. 52% for those who don't. Your participation matters.

Chronic Pain Programs

Approach: Longer-term pain management, movement education, pacing strategies, function building

Treatment ElementDetailsTypical Course10-16 sessions across 3-4 monthsTotal Investment$1,250-$2,000With Insurance$600-$1,280 (assuming $50-65 gap)Success Rate68% report meaningful improvementAverage Timeline12-16 weeks for sustained change

Realistic Expectations: Chronic pain requires a different approach than acute injuries—think months, not weeks. Success means better function and pain management, not always complete elimination.

INDIVIDUAL SESSION COSTS

Standard Pricing Structure

Session TypeDurationCostTypical Insurance GapInitial Assessment45 minutes$175$60-90Follow-up Treatment30-45 minutes$125$50-70Extended Session60 minutes$180$75-100Telehealth Consultation30 minutes$100$40-60

Why 45-Minute Assessments? Industry standard is 30 minutes. We spend 45 minutes because we actually want to understand your complete story, watch how your whole body moves, and create a plan that works for you—not rush through a checklist.

INSURANCE & REBATES: AUSTRALIAN HEALTH FUND GUIDE {#insurance}

Private Health Insurance Coverage

We're registered providers with every major Australian health fund. Your rebate depends on your level of extras cover. Here's what patients actually pay out-of-pocket:

Coverage LevelOut-of-Pocket Per SessionWhat You Get BackBasic Extras$60-90$35-65 rebateMid-Tier Extras$40-65$60-85 rebateTop-Tier Hospital + Extras$20-40$85-110 rebate

Specific Health Fund Examples (2025 data):

• Medibank Extras 150: ~$50-60 gap per session

• Bupa Top Hospital + Extras: ~$45-55 gap per session

• HCF Ultimate Extras: ~$40-50 gap per session

• NIB Top Extras Cover: ~$60-70 gap per session

• Australian Unity Top Extras: ~$45-60 gap per session

• Teachers Health Top Extras: ~$35-50 gap per session

Health funds we work with: Bupa, Medibank, HCF, NIB, Australian Unity, Teachers Health, Police Health, HBF, GMHBA, Defence Health, and 20+ others.

How It Works: Bring your health fund card to your appointment. We process claims instantly through HICAPS. You pay only the gap amount on the spot—no waiting weeks for reimbursement or filling out claim forms.

Medicare & Chronic Disease Management

Medicare doesn't cover standard physiotherapy, but you can access subsidized sessions if you have a chronic condition.

Enhanced Primary Care (EPC) or Chronic Disease Management (CDM) Plans:

• Your GP refers you for up to 5 subsidized physio sessions per calendar year

• Medicare rebates $59.90 per session

• Your out-of-pocket cost: $30-65 depending on session type

• Not everyone qualifies—discuss with your GP first

Common qualifying conditions: Chronic back pain, arthritis, persistent sports injuries, post-surgical ongoing management, chronic shoulder/knee problems.

DVA (Department of Veterans' Affairs)

Gold Card holders: Bulk-billed for approved conditions—zero out-of-pocket costs

White Card holders: Coverage for approved service-related conditions with GP referral

Our team has extensive experience with DVA protocols and claims processing. We handle all the paperwork.

WorkCover Victoria

Zero out-of-pocket costs for approved workplace injuries. We bill your insurer directly.

What you need:

• WorkCover claim number

• Case manager details (if assigned)

Gap payments: We require small gap payments ($40-50) because WorkCover rates don't cover our extended session times. This ensures you still get our 45-minute initial assessments and 30-minute follow-ups, not rushed 15-minute appointments.

TAC (Transport Accident Commission)

For injuries from motor vehicle accidents.

Gap payments:

• Initial assessment: $86.13 gap

• Follow-up sessions: $47.29 gap

Why gaps? TAC rates don't cover our full session times. We prioritize quality care with proper assessment time over high-volume short appointments.

No Insurance? Payment Options

We offer:

• Payment plans for longer treatment courses—spread costs across pay cycles

• Discounted packages when you book multiple sessions upfront (5% discount for 5-session package)

• Flexible scheduling to align with your pay schedule

• Honest conversations about what you can afford—we'll work with you

Contact our team to discuss options that work for your situation.

PATIENT OUTCOMES: WHAT ACTUALLY HAPPENS {#outcomes}

Numbers matter more than promises. Here's what our patients experienced over the past 12 months (January-September 2025).

Return-to-Activity Timeframes

ConditionSuccess RateAverage TimelineAvg SessionsAcute Lower Back Pain73% return to normal activities4 weeks5.2 sessionsShoulder Injuries81% achieve functional goals8 weeks7.4 sessionsKnee Pain (non-surgical)68% significant improvement6 weeks6.8 sessionsPost-Operative Rehab89% meet surgeon criteriaOn scheduleVaries by surgeryRunning Injuries89% return to running8-12 weeks6-8 sessionsCycling Injuries94% pain-free cycling6-10 weeks5-7 sessionsCrossFit/HIIT Injuries91% return stronger8-14 weeks6-10 sessions

Key Finding: Patients who complete home exercise programs see 85% success rates vs. 52% for those who don't. Your participation directly impacts outcomes.

Pain & Functional Improvement Scores

We measure everyone's progress using validated outcome tools—standardized assessment scales used globally, not arbitrary numbers.

Pain Reduction:
Average decrease of 4.2 points on the 10-point pain scale after completing recommended treatment course

Functional Improvement:
76% of patients reported "much better" or "completely recovered" on the Global Rating of Change (GRoC) scale

Patient Satisfaction:
94% would recommend our services to family or friends
(Based on 847 responses, Jan-Sep 2025)

⭐ 4.9/5 stars from 7,200+ patients on Google Reviews

Sports-Specific Outcomes {#sports}

For Runners Using Our Sports Injury Services:

• Return to training: Average 3.8 weeks for grade 1-2 muscle strains

• Return to competition: Average 6.2 weeks for moderate injuries

• Reinjury rate: Only 8% within 12 months
  (National average: 23% for athletes without structured rehab)

Melbourne Running Hotspots We Support:
Yarra Trail runners, Tan Track regulars, parkrun participants, Melbourne Marathon training, Capital City Trail users

For Cyclists:

• Return to pain-free riding: 94% success rate

• Bike position optimization: Partnered with Ciclo Melbourne for technical fittings

• Chronic cycling issues: 89% resolution with combined physio + bike fit approach

Melbourne Cycling Community:
Daily commuters (Capital City Trail, Yarra Boulevard), weekend warriors (Beach Road, Dandenongs), competitive cyclists preparing for events

For CrossFit & HIIT Athletes:

• Modified training timeline: Resume modified WODs within 2-3 weeks average

• Full training return: 8-12 weeks for moderate injuries

• Performance improvement: 78% report strength gains post-injury vs. pre-injury baseline

• Movement quality: 91% achieve improved movement patterns through rehab

Local Boxes We Work With:
CrossFit Hawthorn East, CrossFit CBD, CrossFit Richmond, various HIIT studios across inner Melbourne

For ACL Reconstruction Patients:

• Surgery-to-sport timeline: 10-12 months average

• Surgeon discharge criteria met: 89% on time or ahead of schedule

• Return to pre-injury level: 76% within 14-16 months

• Re-tear prevention: Focus on biomechanics and strength symmetry

Testing Protocol: VALD equipment used at 3, 6, 9, and 12 months for objective strength measurement

Partner Surgeons: Melbourne Shoulder and Knee Surgeons, Olympic Park Sports Medicine Centre

Why These Numbers Matter

Healthcare shouldn't be a black box where you don't know what you're paying or whether treatment actually works. Every person who walks through our doors deserves to understand their investment and what they can realistically expect.

No cherry-picking. No marketing spin.
Just honest reporting from our clinical records.

We update these figures quarterly based on actual patient data. Every statistic comes from de-identified patient records using validated outcome measures.

METHODOLOGY & DATA TRANSPARENCY {#methodology}

How We Track Your Progress

Objective Measurement Tools We Use:

1. VALD Testing Equipment

   • ForceFrame for strength assessment

   • NordBord for hamstring strength

   • DynaMo for isometric testing

   • Used at baseline, week 4, week 8, and discharge

2. Validated Outcome Scales:

   • Numeric Pain Rating Scale (NPRS): 0-10 pain measurement

   • Patient-Specific Functional Scale (PSFS): Your personal goals tracked

   • Global Rating of Change (GRoC): Overall improvement rating

   • Sport-Specific Scales: VISA-A (Achilles), KOOS (knee), DASH (shoulder)

3. Movement Analysis:

   • Video gait analysis for runners

   • Movement quality screening

   • Before/after movement comparisons

   • Documented at initial, midpoint, and discharge

4. Progress Review Schedule:

   • Week 2-3: Initial progress check

   • Week 4-6: Mid-treatment reassessment

   • Week 8+: Discharge planning or program adjustment

If you're not improving as expected, we modify treatment approach or refer to specialists (sports doctors, surgeons, imaging).

Data Collection & Update Process

Data Sources:

• De-identified patient records (7,200+ patients since 2013)

• Current reporting period: January-September 2025

• Electronic health record system tracking

Update Cycle:

• Quarterly reviews: January, April, July, October

• Annual methodology audit: External physiotherapy consultant review

• Continuous monitoring: Monthly tracking of key metrics

Clinical Oversight:
Sarah Mitchell, BPhysio (Hons), Senior Physiotherapist & Clinical Director

Last Updated: October 2025
Next Scheduled Update: January 2026

Research & External Validation

Our Approach is Evidence-Based:

• Treatment protocols follow Australian Physiotherapy Association guidelines

• Regular team education on latest research

• Collaboration with sports medicine practitioners and orthopaedic surgeons

• Participation in professional development programs

Partner Organizations:

• Australian Physiotherapy Association

• Sports Medicine Australia

• Melbourne Shoulder and Knee Surgeons

• Olympic Park Sports Medicine Centre

FREQUENTLY ASKED QUESTIONS

General Costs & Pricing

How much does a physio consultation cost in Melbourne?

Initial assessments at Evolutio are $175 for a comprehensive 45-minute appointment (industry standard is 30 minutes). Follow-up sessions cost $125 for 30-45 minutes of treatment.

With private health insurance, most patients pay $50-90 out-of-pocket depending on their cover level. We process claims instantly through HICAPS.

Why are your prices higher than some clinics?

We spend 45 minutes on initial assessments (vs. 30 minutes elsewhere). You get the same physiotherapist every session. Within 48 hours, you receive a detailed email with your diagnosis, treatment plan, video exercises, and recovery timeline. Quality over volume.

Do you offer discounts or packages?

Yes—5% discount when you book a 5-session package upfront. Payment plans available for longer treatment courses. Green Card loyalty program: every 10 visits using clean transport (cycling, walking, running) earns you a free session.

Insurance & Rebates

Do you bulk bill for physiotherapy?

We bulk bill DVA Gold Card holders for approved conditions. For other patients, we don't bulk bill but we process private health insurance claims instantly through HICAPS.

Medicare rebates are available if your GP refers you under a Chronic Disease Management plan—you'd get $59.90 back per session.

What insurance do you accept?

All of them. We're registered with every major Australian health fund including Bupa, Medibank, HCF, NIB, Australian Unity, Teachers Health, Police Health, HBF, GMHBA, Defence Health, and 20+ others.

Bring your card and we'll process your rebate on the spot. You pay only the gap amount.

Can I claim physiotherapy on Medicare?

Medicare doesn't cover standard physio appointments. However, if you have a chronic condition and your GP writes you an Enhanced Primary Care (EPC) or Chronic Disease Management (CDM) plan, you can get up to 5 subsidized sessions per calendar year.

The rebate is $59.90 per session. Ask your GP if you might qualify.

How much will I pay with my specific health fund?

It depends on your extras cover level:

• Basic extras: $60-90 gap per session

• Mid-tier extras: $40-65 gap

• Top-tier extras: $20-40 gap

Call us with your fund name and membership number—we can give you an exact estimate before you book.

Treatment & Outcomes

How many physio sessions will I need?

Depends entirely on your condition:

• Acute injuries (rolled ankle): 2-4 sessions

• Common sports injuries (runner's knee): 6-8 sessions

• Chronic issues (long-term back pain): 10-16 sessions

• Post-surgical rehab (ACL): 20-30 sessions over 12 months

We give you an honest estimate at your first appointment. Most people see significant improvement within 6-8 weeks.

What's your success rate for [my condition]?

See our detailed outcomes by condition in the Patient Outcomes section:

• Running injuries: 89% return to running

• Cycling injuries: 94% pain-free

• CrossFit/HIIT: 91% return stronger

• Lower back pain: 73% return to normal activities within 4 weeks

• Shoulder injuries: 81% achieve goals within 8 weeks

How long until I see results from physiotherapy?

Most people notice some improvement within 2-3 sessions, but meaningful change typically happens around the 4-6 week mark.

Acute problems respond faster than chronic issues that have been brewing for months. Home exercise compliance dramatically impacts outcomes—85% success rate with exercises vs. 52% without.

What happens if treatment isn't working?

We reassess your progress every 2-3 sessions. If you're not improving as expected, we:

1. Modify the treatment approach

2. Consider whether imaging is needed

3. Refer to sports doctors or specialists if required

4. Provide honest feedback about whether physio is the right approach

Sometimes you need injections, surgery, or different therapy. We're upfront about that.

Booking & Access

Do I need a referral to see a physiotherapist?

No—you can book directly without a referral for standard appointments.

You only need a GP referral if you want to access Medicare rebates under a Chronic Disease Management plan, or if claiming through WorkCover or certain insurance schemes.

How soon can I get an appointment?

Usually within 2-3 days for routine bookings. We hold same-day or next-day spots for acute injuries.

Call us on 03 9100 3798 rather than booking online if you need something urgently.

Can I book online or do I need to call?

Book online 24/7 - shows real-time availability and lets you choose your preferred physiotherapist.

Alternative booking methods:

• Phone: 03 9100 3798 (business hours)

• WhatsApp: +61 430 436 531

• Email: info@evolutio.com.au

• Walk-in: Limited same-day availability

Sports & Activity Questions

Do you treat both recreational and elite athletes?

Absolutely. Our client range:

• Weekend park runners to Melbourne Marathon competitors

• Social cyclists to professional teams

• First-time CrossFitters to regional competitors

• AFL club athletes to Sunday social players

Treatment quality doesn't change based on your level—we tailor approach based on your goals.

Can you help prevent injuries, not just treat them?

Prevention is our favorite work:

• Movement screening to spot problems early

• Strength and conditioning programs

• Biomechanical analysis for efficiency

• Load management strategies

• Pre-season screening for teams and individuals

Many clients come quarterly for "performance MOTs" even when healthy.

Do you provide specialized services for cycling?

Yes—we handle most cycling injuries in-house. For complex bike positioning, we partner with Ciclo Melbourne.

94% of our cycling patients return to pain-free riding within 6-10 weeks.

Clinical Details

What treatment techniques do you use?

Evidence-based, hands-on approach:

• Manual therapy (joint mobilization, soft tissue work)

• Dry needling for trigger points and muscle tension

• Exercise prescription specific to your sport

• Movement analysis and retraining

• Load management and training planning

• VALD equipment for objective strength testing

We combine approaches rather than relying on just one technique.

Will I see the same physiotherapist every time?

Yes—same physio from start to finish. No re-explaining your story. They get to know your body, goals, and how you respond to treatment.

For our members, you can even WhatsApp your specific physio between appointments.

Do you provide exercise programs I can do at home?

Within 48 hours of your first appointment, you receive:

• Detailed email with diagnosis and plan

• Video demonstrations of exercises

• Week-by-week recovery timeline

• Expected return-to-activity milestones

Programs are updated regularly as you progress. We make you as independent as possible while getting best results.

Specific Populations

Do you treat WorkCover patients?

Absolutely. We've been handling WorkCover claims for years. You won't pay the full amount out-of-pocket for approved workplace injuries—small gap fees apply ($40-50) because WorkCover rates don't cover our extended session times.

Bring your WorkCover claim number to your first appointment.

Can I use my private health insurance for telehealth appointments?

Most health funds cover telehealth physio consultations the same way they cover in-person visits, but check your specific policy.

Our telehealth sessions cost $100, and typical insurance gap is $40-60.

What if my condition is really complex?

We see plenty of complicated cases—multiple areas involved, previous failed treatment, post-surgical complications. We often schedule longer initial assessments (60 minutes) for complex situations.

Our physios regularly collaborate with:

• Sports medicine doctors

• Orthopaedic surgeons

• Melbourne Shoulder and Knee Surgeons

• Olympic Park Sports Medicine Centre

Practical Information

What should I bring to my first appointment?

• Comfortable clothing you can move in

• Any imaging results (X-rays, MRI, ultrasound)—bring or email beforehand

• Private health insurance card if you have one

• Relevant medical history or medication lists

• Your questions

What's included in an initial assessment?

Your first 45-minute visit includes:

• Comprehensive movement and injury assessment

• Diagnosis and explanation in plain language

• Treatment plan discussion with timeline

• Initial hands-on treatment

• Exercise instruction to get started

You'll leave knowing exactly what's wrong, what the plan is, and roughly how many sessions you'll need.

Do you offer home visits or mobile physiotherapy?

Not currently—all treatment happens at our Richmond clinic location.

However, we offer telehealth consultations which work surprisingly well for exercise prescription, progress checks, form analysis, and guidance.

READY TO BOOK?

No referral needed for standard consultations.

Book Your 45-Minute Initial Assessment

Online: Book Now - See Real-Time Availability

Phone: 03 9100 3798 (Monday-Thursday 8am-7:30pm, Friday 8am-6pm, Saturday 8am-1pm)

WhatsApp: +61 430 436 531 (Quick questions or booking help)

Walk-in: 11/3 Bromham Place, Richmond VIC 3121 (limited same-day availability)

Questions About Costs or Coverage?

Our reception team can give you a personalized estimate based on your insurance and situation.

Email: info@evolutio.com.au
Phone: 03 9100 3798

We'll walk you through exactly what you can expect to pay before you commit to an appointment.

RELATED RESOURCES

Australian Health Information:

• Australian Physiotherapy Association - Finding a Physio

• Private Health Insurance Ombudsman

• Medicare - Physiotherapy Services Information

• WorkCover Victoria - Physiotherapy Claims

• Department of Veterans' Affairs - Health Services

Our Clinical Partners:

• Melbourne Shoulder and Knee Surgeons

• Olympic Park Sports Medicine Centre

• Ciclo Melbourne - Bike Fitting

• Victorian Imaging House

ABOUT THIS DATA

All statistics and outcomes data presented on this page come from de-identified patient records collected between January and September 2025.

Validated Outcome Measures Used:

• Numeric Pain Rating Scale (NPRS)

• Patient-Specific Functional Scale (PSFS)

• Global Rating of Change (GRoC)

• Sport-specific scales (VISA-A, KOOS, DASH)

Treatment costs reflect current 2025 pricing and may be adjusted periodically. Insurance rebate estimates are based on typical extras cover levels but your actual rebate depends on your specific policy.

Update Schedule: This information is updated quarterly to ensure accuracy. If you notice anything outdated or unclear, please contact us.

Clinical Oversight:
Alex Drew (Founder of Evolutio and Ciclo, Physiotherapist)

Data Compilation:
Clinical Team, Evolutio Sports Physio Richmond

Last Review: October 2025
Next Scheduled Update: January 2026

*Evolutio Sports Physio Richmond is registered with AHPRA and maintains full professional indemnity insurance. All physiotherapists hol